What is ViewPoint BI and How Can You Use It

Transit agencies generate massive amounts of data from scheduling and CAD/AVL systems, maintenance and paratransit service records, and workforce management platforms. Yet despite this data wealth, agencies often struggle to transform it into actionable insights. Data silos, manual reporting, and delayed decision-making prevent agencies from achieving their service, cost, and performance goals.

ViewPoint BI is a business intelligence platform built specifically to solve these challenges. It connects critical data sources into a single, intuitive platform, providing real-time, self-service analytics for teams across operations, maintenance, planning, finance, and leadership. With ViewPoint BI, transit agencies move from reactive problem-solving to proactive, data-driven action.

Common Transit Agency Pain Points and How ViewPoint BI Solves Them

Fragmented Data and Reporting Bottlenecks

One of the biggest hurdles agencies face is fragmented reporting. Scheduling data might live in one system, maintenance logs in another, and workforce attendance in yet another, leaving agencies scrambling to stitch together a complete picture. Your operations manager may want to understand how staffing shortages affected on-time performance last month. In that case, they likely need to request separate reports from multiple departments, wait days for responses, and manually piece the information together. 

As a comprehensive reporting platform, ViewPoint BI eliminates these delays by offering a self-service and insight-driven experience. Users across departments can generate reports instantly with drag-and-drop tools and ViewPoint BI’s pre-built reports. Your team also has the ability to drill into specific data with questions, such as “What is my ridership in 2025 by date, trend, and stop?” Meanwhile, all decision-makers within your agency have access to visual reports and can use them to achieve their goals. Instead of waiting to receive spreadsheets, operations teams, dispatchers, planners, and executives can access the insights they need precisely when needed.

Workforce Management Chaos

Managing the transit workforce is another critical pain point, especially in environments challenged by unexpected absences, overtime spikes, and operator shortages. Traditionally, supervisors learned of workforce issues only after a service disruption, such as when a shortage of backup operators caused multiple missed trips. 

But what if you could change workforce management from reactive to proactive and stay on top of any disruptions? With ViewPoint BI, it's possible. For example, a dispatcher can see an uptick in unplanned absences at a particular division and reassign extra drivers before gaps affect service. Your team can track real-time absenteeism and overtime to avoid costly delays. Customizable alerts notify supervisors when thresholds are approached, empowering them to solve problems before passengers feel the impact. 

Inaccurate Scheduling Adjustments

Building and adjusting schedules can feel like guesswork without accurate, real-time data. Many agencies still rely on antiquated methods like ride-alongs with stopwatches or reviewing handwritten time sheets to gauge route performance. A scheduler might hear anecdotal complaints that Route 22 is always late during the afternoon rush hour, but cannot verify the issue without time-consuming manual reviews. 

Through directly comparing scheduled data and actual running time CAD/AVL data, ViewPoint BI pinpoints real-time and historical trends and highlights opportunities for improvement. Leaders can see patterns, such as a consistent 10-minute delay between two major intersections, that might otherwise go unnoticed. With this real-world performance insight, planners can fine-tune running times, improve on-time performance, and reduce operator stress without extensive fieldwork.

Drowning in Maintenance and Asset Data

Maintenance teams generate extensive data every day, from work orders to fuel consumption records. However, without the right tools, this data often sits unused. For instance, a maintenance supervisor might suspect that certain bus models are failing more often but struggle to prove it without manually combing through hundreds of work orders. 

ViewPoint BI consolidates this information into easy-to-interpret dashboards, tracking critical KPIs like part replacement frequency and fuel efficiency. By quickly identifying patterns, such as a sharp increase in breakdowns after a specific repair type, maintenance teams can shift from reactive fixes to preventive strategies that reduce downtime and costs.

Leadership Flying Blind Without Real-Time Insight

Transit agency executives must see how the organization performs without diving into spreadsheets or waiting on weekly reports. In many cases, they only find out about major problems, like a sharp drop in on-time performance or an increase in overtime spending, after they have already made public commitments or missed opportunities to intervene. 

With ViewPoint BI, your leadership team gains customizable, real-time dashboards that summarize labor costs, service reliability, ridership trends, maintenance health, and more, all at a glance. For example, a general manager can immediately see that labor costs have exceeded thresholds at one division and take action before budget overruns escalate. Reports are intuitively visual and even include geographic analysis of trends. Leaders move from reacting to yesterday’s problems to actively managing today's performance, improving service reliability and operational efficiency. 

Why ViewPoint BI Is Different

ViewPoint BI is more than just a reporting tool—it is a complete business intelligence platform designed specifically for transit. Unlike traditional systems that trap information in silos, ViewPoint BI breaks down barriers between departments, democratizes access to insights, and empowers users to find answers without delay. 

With prebuilt KPIs, customizable real-time alerts, seamless integration with CAD/AVL and workforce systems, and even natural language query capabilities, ViewPoint BI transforms how your agency understands and acts on your data. Instead of waiting for analysts to compile static reports, your team gains a dynamic, real-time view of their operations that enables them to move faster, plan smarter, and deliver better service.

Your data already has a story to tell. ViewPoint BI guarantees that every department, from dispatch to the executive suite, can hear it clearly, act on it quickly, and serve your community with confidence.