LEADERSHIP

Leanne brings 20 years of experience in the public transit sector and has held roles across product, customer success, professional services, and more. As General Manager, Leanne oversees overall business strategy, direction, and growth. Her responsibilities include business performance and expansion, fostering strong relationships with our customers and partners, and driving innovation, process improvements, and operational excellence. 

Melissa joined TransTrack January 2024. Her prior experience includes leadership in sales and customer success in the SaaS space. As Senior Director of Sales & Marketing, she oversees the sales and marketing org, partnerships, business development, and account management. She is passionate about providing the tools for transit agencies to make data-driven decisions improving the overall rider experience.

Caren joined TransTrack in December 2018. As Manager of Customer Service, she oversees TransTrack's customer care activities, including resolving support tickets, leading contract renewals, and supporting our sales and professional services teams. Prior to joining TransTrack, Caren led the transit division for a municipality, where she developed a passion for helping people get where they need to go.

Robert is the Research & Development Manager at TransTrack. He oversees the software development team, including leading planning and execution of all development at TransTrack. With 10+ years of experience in the transit space, Robert balances his technical expertise with leadership skills to foster collaboration and deliver innovative solutions efficiently. Previously, he was Director of Data Analytics at a transit scheduling software company where he led and helped build their intelligence product and routing engine.

Troy joined TransTrack in 2026 as Manager of Professional Services. He is responsible for developing departmental plans that establish, maintain, and continuously improve best practices within Professional Services, ensuring a consistent and high-quality experience for our customers. Troy has led teams of project managers and consultants across the software and technology industries, with a focus on building and maturing delivery functions that drive predictable, successful customer outcomes.

Yuvaraj Mani is the Technical Product Manager at TransTrack and a telecommunications engineer by training, with over a decade in data and analytics and ten years focused on public transit. He has led the delivery of BI, analytics, and NTD reporting solutions for agencies across the United States and Canada — including the CTA, WMATA, NJ Transit, Capital Metro, and Halifax Transit — with deep expertise across fixed route, paratransit, CAD/AVL, fare management, customer service, asset management, and workforce management.

As the product lead for TransTrack's data portfolio, he is known for turning complex data into clear, actionable insights that help agencies run more efficiently. Yuvaraj is driven by the impact data-driven decisions have on operations and on the experience of millions of riders.