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ViewPoint - Access and Navigate through Your Operations with Ease

Tell your operational story with a powerful business intelligence platform that converts your data into meaningful insights to empower a data-driven culture.

Effectively monitor and track your agency's critical KPIs

Use interactive dashboards, reports, and personalized metrics to get meaningful answers to tough questions. Our cloud-native BI solution, ViewPoint, integrates data from various sources to give you a view of your agency with ease. 

ViewPoint is a secure, reliable platform that provides deeper visibility into your operational performance with minimal technical expertise.

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Transit Data, NTD, National Transit Database, Transit Software, TransTrack Systems, TransTrack Solutions, TransTrack Manager, TransTrack EAM, TransTrack Facilities EAM, Transit Analytics, Operations Reporting, Customer Service Reporting, APC Certification, TransTrack Solutions Group, Data Analysis Tools, Transit Agencies, Transit Industry, Business Analytics, Transit Business, Transit Performance, Ridership Data Reporting, Safety Reporting, Transit Intelligence, Transit Operations, Transit Finance, Transit Maintenance, TAM, Transit Fleets, Fleet Maintenance, Transit Operating Efficiency, Transit KPIs, AVL Data, Transit Tools, TransTrack Enterprise Asset Management, Parts Inventory, TransTrack EAM Fleet, Fuel Management, Tire Management, Local Bus, Highway Coach, Light Rail, Heavy Rail, Passenger Ferry, Consulting Group, Transit Asset Management, Transit Reporting, Short Range Transit Plan, Strategic Planning, Transit Strategic Planning, Transit Consulting, Service Development.

Trusted by more than 80 transit agencies in North America, reducing their operational costs by 1-5% compared to alternative solutions.

Transit Data, NTD, National Transit Database, Transit Software, TransTrack Systems, TransTrack Solutions, TransTrack Manager, TransTrack EAM, TransTrack Facilities EAM, Transit Analytics, Operations Reporting, Customer Service Reporting, APC Certification, TransTrack Solutions Group, Data Analysis Tools, Transit Agencies, Transit Industry, Business Analytics, Transit Business, Transit Performance, Ridership Data Reporting, Safety Reporting, Transit Intelligence, Transit Operations, Transit Finance, Transit Maintenance, TAM, Transit Fleets, Fleet Maintenance, Transit Operating Efficiency, Transit KPIs, AVL Data, Transit Tools, TransTrack Enterprise Asset Management, Parts Inventory, TransTrack EAM Fleet, Fuel Management, Tire Management, Local Bus, Highway Coach, Light Rail, Heavy Rail, Passenger Ferry, Consulting Group, Transit Asset Management, Transit Reporting, Short Range Transit Plan, Strategic Planning, Transit Strategic Planning, Transit Consulting, Service Development.
computer
ViewPoint-dashboard-screen

Comprehensive Data

Understand what, why, and how things happen at your agency historically and in real-time

Self-Service Analytics

User-friendly reports produce intuitive dashboards to monitor your agency's critical KPIs

Actionable Intelligence

Make informed and proactive decisions for present and future planning

01 Operations

Plan effectively to minimize the impacts of workforce shortages and absences

Integrate ViewPoint with workforce management to promptly deliver critical information to your teams. Address absenteeism, shortages, inefficiencies, and more with user-friendly reporting that helps you improve processes and overcome obstacles.

  • Historical & Real-time Data

    Leverage historical trends and real-time information for data-driven workforce planning decisions

  • Operational Impact

    Accurately measure key workforce metrics and monitor performance with tailored alerts

  • Operator Performance

    Utilize data to support programs and policies, and to track and optimize performance
02 Scheduling & Planning

Better understand your schedule performance to provide a more reliable service for your riders

Leverage personalized dashboards to analyze running times and create effective schedules for riders. ViewPoint Running Times makes it easy to identify optimal travel times by comparing schedules versus actual performance.

  • Optimize Route Planning

    Analyzing granular data, such as node pairs, helps you better predict running times

  • Cost Analysis

    Identify underperforming routes and adjust schedules to assess budgetary needs

  • Reliable Service

    Compare scheduled data with actual performance to make adjustments and build a reliable service for riders
03 Demand Response

Track paratransit and demand response metrics and trends in real-time

You aim to provide your paratransit riders with the best experience as efficiently as possible. With ViewPoint, you can make decisions to support service levels and proactively improve your riders' experience.

  • Monitor and Improve Operations

    Gain real-time access to demand response metrics that matter most, like on-time performance trends, productivity, cancellations, and more

  • Improve Customer Service for Your Paratransit Riders

    Real-time data at your fingertips leads to proactive decision-making to improve operations for your paratransit riders

  • Visibility of Contracted Operations

    Improve oversight of service providers’ SLA (Service Level Agreement) performance , promoting transparency and accountability
04 Maintenance

Drowning in asset and maintenance data? ViewPoint is here to help

Make impactful decisions and reduce costs with transit-tailored insights using ViewPoint. Now, you can break down datasets for work orders, assets, warranties, costs, and more with powerful visuals that make sense of your maintenance analytics.

  • Data Power

    Get notified when your attention is required via alerts based on your defined KPIs and custom thresholds

  • Deep Analysis

    Visualize, monitor, and analyze data spanning from assets and components, work orders, parts inventory, fuel and fluid consumption, and more

  • Centralized Analytics

    Create a single source of truth across all departments for maintenance data
05 Dispatching

Maximize service performance through intuitive reports and dashboards

Leverage your CAD/AVL system data to conduct intuitive analysis. ViewPoint allows you to measure how you're stacking up against your agency KPIs and helps you make data-driven decisions to achieve them.

  • Capture Performance

    Generate reports to analyze and identify trends in OTP by the time of day, block, route, and stop

  • Ridership Analysis

    Track ridership historically and in real-time

  • Prebuilt Reports

    Get a head start with CAD/AVL-tailored reports with personalized KPIs and alerts
Oct2023-6

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Transit Data, NTD, National Transit Database, Transit Software, TransTrack Systems, TransTrack Solutions, TransTrack Manager, TransTrack EAM, TransTrack Facilities EAM, Transit Analytics, Operations Reporting, Customer Service Reporting, APC Certification, TransTrack Solutions Group, Data Analysis Tools, Transit Agencies, Transit Industry, Business Analytics, Transit Business, Transit Performance, Ridership Data Reporting, Safety Reporting, Transit Intelligence, Transit Operations, Transit Finance, Transit Maintenance, TAM, Transit Fleets, Fleet Maintenance, Transit Operating Efficiency, Transit KPIs, AVL Data, Transit Tools, TransTrack Enterprise Asset Management, Parts Inventory, TransTrack EAM Fleet, Fuel Management, Tire Management, Local Bus, Highway Coach, Light Rail, Heavy Rail, Passenger Ferry, Consulting Group, Transit Asset Management, Transit Reporting, Short Range Transit Plan, Strategic Planning, Transit Strategic Planning, Transit Consulting, Service Development.

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