New Jersey Transit’s ADA Paratransit Program, Access Link, needed a better way to work with their data. Their legacy reporting practices required specialized expertise, and limited reporting and analytics to a small group of technical users.

By implementing TransTrack’s ViewPoint, they were able to make operational information readily available across the organization, empowering teams and leaders to make more informed decisions.

Key Outcomes

• Self-service reporting across the organization
• Less reliance on technical experts for information
• Faster, data-driven decisions
• Improved efficiency and collaboration

The Challenge: When Data Was Hard to Use

NJ Transit operates across a large and complex service area, but getting value from their data wasn’t easy.

Their existing reporting practices created real friction:

• Reporting required deep knowledge of database structures
• Only a small group of technical staff could build or maintain reports
• Teams and leadership had to depend on others to get the information they needed
• Reporting cycles were slow, creating delays in critical decision-making

These challenges created bottlenecks and made it harder for teams across the organization to quickly understand how the agency was performing.

The Shift: Making Insights Available Across the Organization

NJ Transit needed a Business Intelligence platform that was powerful enough for technical users, but simple enough for everyone else.

With ViewPoint, both technical and non-technical users could create and manage reports, making it easier for more people across the organization to turn data into action.

By implementing ViewPoint, they were able to:

• Enable more staff to create and manage their own dashboards
• Access information from anywhere, without VPN limitations
• Align reporting with the KPIs that matter most to their agency

“We can now produce and manage reports with a larger pool of personnel, improving efficiency, collaboration, and decision-making. It has democratized data access, ultimately driving better insights and performance across our organization.

— Jin Park, Principal Systems Analyst, ADA Systems, NJ Transit

The Impact: Putting Information at Every Level

With data now easier to understand and use, managers and executives no longer need to rely on individuals to pull reports or answer questions. Performance information is readily available, making it easier to understand trends and respond quickly.

With shared visibility into data, teams spend less time chasing reports and more time making decisions and addressing day-to-day challenges.

Curious what better visibility into your agency's performance could look like? Explore how TransTrack's ViewPoint helps teams turn data into faster, more informed decisions.