The Challenge: Manual Data Processes Slowed Decision-Making

Before implementing TransTrack’s ViewPoint solution, Spokane Transit Authority (STA) faced significant challenges in managing and utilizing data. As a data-driven organization, STA depended on timely, accurate information to guide decisions and plan operations. However, their existing process was labor-intensive and time consuming.  Staff had to run static reports, manually transfer data between spreadsheets, and sift through multiple Excel files to analyze trends. This not only consumed valuable time but also introduced the risk of errors, making it difficult to respond quickly to time-sensitive issues in a fast-paced environment. 

The Turning Point: A Need for Centralized, Real-Time Insights 

As ridership began to rebound post-COVID, STA recognized that their current approach to data management was no longer sustainable. They needed a solution that could centralize their data, streamline reporting, and provide real-time insights. That’s when they turned to TransTrack’s ViewPoint. 

With ViewPoint, STA gained the ability to extract reports quickly and customize dashboards that delivered immediate value. The platform allowed them to generate reports on demand and export them in formats tailored for presentations or internal use. This shift not only simplified their workflow but also empowered staff to focus on interpreting data rather than compiling it. 

The Impact: Faster Reporting, Smarter Decisions  

The introduction of ViewPoint brought dramatic improvements. What once took days to analyze could now be done in seconds or minutes. This time savings had a ripple effect across the organization, freeing up resources to focus on strategy and performance improvement. 

One of the most powerful outcomes was the ability to visualize data in ways that challenged long-held assumptions. For example, STA had believed that starting the day on time would ensure consistent on-time performance (OTP) throughout. However, the data told a different story. Afternoon delays were more common, and by adjusting morning schedules to absorb a few more late trips, STA was able to significantly reduce late trips later in the day. This simple shift led to an immediate and measurable improvement in OTP. 

“Our on-time performance immediately went up, based on data that we were able to pull with a system that is easy to use.” 
— Matthew Kampster, Paratransit Supervisor, Spokane Transit Authority 

The Outcome: A Culture of Data-Driven Excellence 

With ViewPoint, STA transformed its approach to data. The agency now enjoys: 

• Rapid access to accurate, actionable insights 
• Streamlined reporting processes that save time and reduce errors 
• A deeper understanding of operational trends that inform smarter decisions 

By embracing a more agile and informed way of working, STA has not only improved internal efficiency but also enhanced the experience for its riders. 

See ViewPoint in Action 

Want to see how ViewPoint can revolutionize your agency’s data strategy? 
Request a demo today and discover how easy it is to turn complex data into clear, actionable insights.